Website Privacy Policy

This Privacy Policy governs the manner in which BioScrip, Inc. ("BioScrip") collects, uses, maintains and discloses information collected from users ("you," "your" or "User") of its BioScrip.com website and any derivative or affiliated web sites on which this Privacy Policy is posted (collectively, the "Site"). BioScrip reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time by posting such changes to this page. You understand that you have the affirmative obligation to check this Privacy Policy periodically for changes, and you hereby agree to periodically review this Privacy Policy for such changes. The continued use of the Site following the posting of changes to this Privacy Policy constitutes an acceptance of any changes.
BioScrip is committed to safeguarding the information you entrust to BioScrip and believes that every User should know how BioScrip utilizes the information collected from Users. Please note that the Site may contain links to other web sites, and the Site allows Users to download or otherwise access content (including software), controlled by both BioScrip and third parties ("Content"). BioScrip is not responsible for the privacy practices of these or any other web sites or Content controlled by third parties, and you access and utilize such Content and web sites entirely at your own risk. BioScrip recommends that you review the privacy policies and other practices governing any other web sites that you choose to visit and any Content you wish to download or otherwise access.
BioScrip is based, and this web site is hosted, in the United States of America. If you are from the European Union, Canada or other regions of the world with laws governing data collection and use that may differ from the laws of the United States and you are registering an account on the Site, visiting the Site, or otherwise using the Site, please note that any personally identifiable information that you provide to BioScrip may be transferred to or utilized by BioScrip or its affiliates in the United States. Any such personally identifiable information provided may be processed and stored in the United States by BioScrip or a service provider acting on its behalf.
The Information BioScrip Collects
Users browsing the Site without registering an account or affirmatively providing personally identifiable information to BioScrip do so anonymously; however, certain non-personally identifying information is collected, as provided below. Users may provide and BioScrip may collect personally identifiable information from Users in a variety of ways. Personally identifiable information may include, without limitation, (i) contact data (such as a User's name, mailing and e-mail addresses); (ii) demographic data (such as a User's zip code or age); and (iii) other information requested during the account registration and/or information request processes. BioScrip does not collect social security numbers. If you communicate with BioScrip by e-mail or otherwise, post User Content to the Site, post messages to any forums, complete online forms, surveys or entries, provide information outside of the account registration or information request processes, or otherwise interact with or use the features on the Site, any information you provide may be collected by BioScrip.
BioScrip may also collect information about how Users use the Site, for example, by tracking the number of unique views received by the pages of the Site, or the domains and Internet Protocol ("IP") addresses from which Users originate. While not all of the information that BioScrip collects from Users is personally identifiable, it may be associated with personally identifiable information that Users provide BioScrip through the Site or otherwise. Additionally, certain information regarding your computer systems, network locations, IP address and software may be communicated to BioScrip in certain circumstances by the digital rights management systems associated with certain Content that you download or access via the Site in order to prevent unauthorized use or distribution of the associated Content. Non-personally identifiable information collected by BioScrip (such as patterns of utilization) is exclusively owned by BioScrip and may be used as it sees fit in accordance with applicable law.
Like most web sites, the Site uses cookies and web log files to track site usage. A cookie is a tiny data file that resides on your computer that allows BioScrip to recognize you as a User when you return to the Site using the same computer and web browser. Like the information you enter during account registration, cookie and log file data is used to customize your experience on the Site. One type of cookie, known as a "persistent" cookie, is set once you have logged in to your Site account. The next time you visit our Site, the persistent cookie will allow us to recognize you as an existing User so you will not need to log in before using the Site. In order to access or change any of your private information, you must log in with your password even if your computer contains your persistent cookie. Additionally, if you log out of the Site you will need to re-enter your password the next time you visit in order to log in to your account. Another type of cookie, called a "session" cookie, is used to identify a particular visit to the Site. Session cookies expire after a short time or when you close your web browser. You can choose to disable cookies on your browser or allow your browser to notify you when a cookie is being sent, however this may prevent you from utilizing certain features of the Site.
IP Addresses
Due to the communications standards on the Internet, we automatically receive the uniform resource locator (URL) of the web site from which you came and the web site to which you proceed once you leave the Site. We also receive the IP address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your Internet service provider (ISP). This information is used to analyze overall trends to help us improve the Site. The linkage between your IP address and your personally identifiable information is shared with third parties in accordance with this Privacy Policy.
Web Beacons and Ad Networks
We may allow other companies, called ad networks, to serve advertisements to Users via the Site. Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms. BioScrip may "target" some ads to Users that fit a certain general profile. To deliver these ads properly, the Site may include a file, called a web beacon, from these ad networks within pages served by the Site or implement other monitoring technologies so the networks may provide anonymous, aggregated auditing, research and reporting for advertisers as well as to target ads to you while you visit other web sites. These general targets may also be used by ad networks to display targeted ads on other web sites as a substitute for random, irrelevant ads. In addition, the Site may use the technology of ad networks to serve ads only when you visit this Site. Ad networks may use non-personal information, such as your state or zip code, in order to provide advertisements about goods and services that may be of particular interest to you while you visit this Site. Because your web browser must request these advertisements and web beacons from the ad network's servers, these companies can view, edit or set their own cookies, just as if you had requested a web page from their site.
How BioScrip Uses Information
BioScrip may use personally identifiable information collected through the Site for the specific purposes for which the information was collected, to contact Users regarding Content, products and services offered by BioScrip, and to otherwise to enhance Users' experience with BioScrip. BioScrip may also use information collected through the Site for research regarding the effectiveness of the Site and the business planning of BioScrip, its trusted affiliates, independent contractors and business partners.
BioScrip will communicate with you through email and notices posted on this Site. These may include a series of welcome emails which help inform new Users about various features of the Site, emails and confirmations regarding actions taken by you on the Site, and notices relating to the proper functioning of the Site or your account.
Disclosure of Information
BioScrip may disclose personally identifiable information collected from Users to its parent, subsidiary and other related companies, trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above, as necessary to provide the services offered by the Site and the Site itself, and for the specific purposes for which the information was collected. BioScrip may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise BioScrip's legal or other rights, to defend against a legal claim or as otherwise allowed by law. BioScrip may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. BioScrip may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with BioScrip or where BioScrip has a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of BioScrip, its users or the public or the perpetration of any illegal or harmful activity. BioScrip may also disclose aggregate, anonymous data based on information collected from Users to Content developers, investors, advertisers and potential partners. Finally, BioScrip may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business.
Security of Information
Information about Users that is maintained on BioScrip's systems is protected using industry standard security measures. If you register an account, in order to secure your personal information, access to your data is password-protected, and sensitive data is protected by appropriate encryption technology when it is exchanged between your web browser and the Site. However, no security measures are perfect or impenetrable, and BioScrip cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. BioScrip is not responsible for the circumvention of any privacy settings or security measures contained on the Site by any Users or third parties.
Children's privacy
Although our website is a general audience site, we restrict the use of our service to individuals age 18 and above. We do not knowingly collect personal information from children under the age of 18.
HIPAA Compliance Statement.
BioScrip is a "Business Associate" of its "Covered Entity" subsidiaries and affiliates, as those terms are defined by the Health Insurance Portability and Accountability Act of 1996 and the regulations there under ("HIPAA"), and BioScrip complies with the applicable provisions of HIPAA, as amended by the Health Information Technology for Economic and Health Act ("HITECH Act").
Updating Personal Information; Opt-Out
If your personally identifiable information changes, BioScrip will endeavor to provide a way to correct, update and/or remove your previously provided personal data. This can be done by emailing a request to BioScrip at privacy.office@bioscrip.com. When you sign up for our updates or receive e-mail messages from BioScrip.com, you will always be given the chance to opt-out of special offers and site updates. You may change your preferences at any time and will only be contacted in manners consistent with your stated preferences. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which you have previously agreed.
Your California Privacy Rights
California Civil Code Section 1798.83 permits users that are residents of California to request certain information regarding BioScrip's disclosures of personally identifiable information to third parties. If you are a California resident and would like to make such a request, please email BioScrip at privacy.office@bioscrip.com.
Correcting, Updating, Accessing or Removing Personal Information
To the extent applicable, if a User's personally identifiable information changes (such as a User's zip code), or if a User no longer desires to receive non-account specific information from BioScrip, BioScrip will endeavor to provide a way to correct, update and/or remove that User's previously-provided personal data. This can be done by emailing a request to BioScrip at privacy.office@bioscrip.com. Additionally, you may request access to the personally identifiable information as collected by BioScrip by sending a request to BioScrip as set forth above. Please note that in certain circumstances, BioScrip may not be able to completely remove a User's information from its systems. For example, BioScrip may retain a User's personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law or as retained in BioScrip's data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which the User has previously agreed.
Contacting BioScrip
If you have any questions or comments about this Privacy Policy, you may contact BioScrip via any of the following methods:
Privacy Officer

1600 Broadway, Suite 700
Denver, CO 80202

Phone #: (224) 661-2000

Effective: November 5, 2012
Revised: November 5, 2012

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